Privacy Policy

1. Introduction

Apexnova Logistics India Pvt. Ltd. (“Apexnova Logistics”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

When you use our contact or quote forms, we may collect:

• Contact details — name, company name, phone number, email address.
• Shipment details — origin, destination, cargo type, weight, pickup date, and any special requirements you provide.
• Message content — any information you include in your enquiry.
• Technical data — basic usage information collected automatically (such as browser type and pages visited) via standard web technologies.

3. How We Use Your Information

• To respond to your enquiries and provide quotes.
• To arrange, coordinate, and deliver logistics services you request.
• To communicate with you about your shipments and our services.
• To improve our website and service quality.
• To comply with legal and regulatory obligations.

4. Legal Basis & Consent

We process your information based on your consent (provided when you submit a form) and our legitimate interest in operating and improving our business. You may withdraw consent at any time by contacting us.

5. How We Share Information

We do not sell your personal information. We may share it only with:

• Transport partners, fleet operators, and logistics associates strictly as needed to fulfil your service request.
• Service providers who support our operations (for example, email and hosting providers).
• Authorities where required by law.

6. Cookies

Our website uses cookies and similar technologies. For details, please see our Cookie Policy.

7. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

8. Data Security

We implement reasonable technical and organisational measures to protect your information, including secure (HTTPS) transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal requirements.
• Withdraw consent to further processing.

To exercise any of these rights, contact us using the details below.

10. Third-Party Services

Our website may embed third-party services such as Google Maps and links to social media platforms. These providers have their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision.